Returns

 

RETURN POLICY

Full price merchandise purchased online can be shipped back within 30 days from the date of receipt to receive a refund or store credit. All items must be returned in unworn and otherwise perfect condition with original tags attached. 

"Pre-sale" merchandise purchased online can be exchanged for another size or color as available within 14 days of receipt.  A free return shipping label will be provided for these exchanges.  We will do our best to accommodate these request or store credit will be issued.

SSKEIN STUDIO LLC holds the right to deny any refund that does not meet all policy requirements and will be sent back to you. Items marked "final sale" are not eligible for refund.

 

REFUNDS & RETURNING ITEMS

Refunds will be credited to your original form of payment. Original shipping costs, if any are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.  You will receive an email confirmation when your refund is issued. We kindly ask that returns are shipped within 3 days of approval. Refunds will be processed within 7 days of return receipt. Depending on the processing speed of your credit card company, it may take up to 10-14 business days for the credit to post to your account statement.

Please take care when packaging your return to best avoid any damage during transit and include order form in the return box.

To request a return, please complete the return form. When you receive email confirmation that your return is approved, send us the item you'd like to return. We can provide a trackable shipping label. The return label fee will be deducted from your refund.

 

Please ship your return to:
SSKEIN STUDIO LLC
1100 Bellevue Way NE
Suite 8A-393
Bellevue WA 98004

 

STORE CREDIT

We offer Store Credit, issued in the form of an online gift card. Customers will receive an email with the gift card code, which can be entered upon checkout for future purchases. Gift cards may be applied online only. 

 

EXCHANGES

We'll be happy to exchange any items unworn and otherwise perfect condition with original tags attached.  We will include with a free return shipping label for the exchanged item.

 

If you have any questions about your return or the process, please contact customercare@sskein.co